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Frequently Asked Questions

We hope you are able to find the information you are looking for here, but if you can’t, please Contact Us direct.   

 

You can also call us on 01958 880598 (Mon - Fri 8am - 5pm) or email us at info@targetbaits.co.uk

 

Questions About Your Order

 

How to Order

 

When you’re ready to buy the items you have added to your basket, click on 'checkout' to start the checkout process.

 

When you're ready to complete your order, click ‘proceed to secure checkout’. You will then be guided through the online ordering steps and connected to our payment facility. Once you submit your order, you will receive an online confirmation email shortly after placing your order.

 

If you registered as a customer, your orders, reviews and wish lists will be stored against your account.

If you need help placing an order, please call our Customer Service Team on 01948 880598 (Mon - Fri 8am - 5pm),   or you can complete the Contact Us Form and we will get in touch with you.

 

New Customers

If you are a new customer you can register your details with us so you won't have to provide your details again every time you shop with us. This enables us know who placed the order and if you purchased goods for yourself, we know where to send them.

 

If you would prefer not to register you can checkout as a ‘guest’ so no login information is needed.

 

Returning Customers

If you already registered with us, just sign into ‘my account’ using your email address and password.

 

Forgotten password

If you’ve forgotten your password, click on 'forgot my password link' and we will email you your password. You can change your password when you sign into your shopping account.

 

Promotional Codes

 

Promotional codes are only valid in our Online Shop.  The following conditions apply:

 

  • Only one promotional code per transaction
  • If you have more than one promotional code, you may place separate orders
  • A valid product must be added to your basket
  • Orders must be made before the closing date of the voucher code. (midnight if this is an offline code via the catalogue)
  • Your voucher or code cannot be exchanged for cash
  • All offers are subject to stock availability
  • All other Target Feeds Ltd. terms and conditions apply

 

Changing your Order

 

If you need to change your order please call our Customer Service Team as soon as possible on 01948 880598 (Mon - Fri 8am - 5pm) and they will do their best to amend your order. We are only able to change your order if it has not been dispatched.

 

You can only cancel your order if it has not been dispatched; otherwise you will have to go through the Returns process.

To check if your order has been dispatched please call our Customer Service Team anytime on 01948 880598 (Mon - Fri 8am - 5pm). Alternatively you can complete the Contact Us Form and we will get in touch with you.

 

Cancelling your order

 

You can only cancel your order if it has not been dispatched; otherwise you will have to go through the Returns process.

To check if your order has been dispatched please call our Customer Service Team on 01948 880598  (Mon - Fri 8am - 5pm).

 

Alternatively you can complete the Contact Us Form and we will get in touch with you.

 

Where is my order?

Once your order has been made you will receive an email confirming your order details. We aim to dispatch orders within 48 hours of receipt of the order, however please allow 7 working days for delivery. We will send you an email to let you know when your order has been dispatched.   If you don’t receive either email please call our Customer Service Team on 01948 880598 (Mon - Fri 8am - 5pm). Or you can complete the Contact Us From and we will get in touch with you.

 

How to pay

 

We accept the following payment methods:

  • Credit card
  • PayPal

 

Please note that we don't accept Diners or American Express cards. Please call our Customer Services Team on 01948 880598  (Mon - Fri 8am - 5pm) or complete the Contact Us Form  if you are not paying by credit card. All cheques and postal orders need to be made out to Target Feeds Ltd.

 

Delivery Information

 

Do you deliver overseas?

 

We are unable to deliver orders outside of the UK and Channel Islands at present.

 

Delivery address

 

Your delivery address can be different to your home billing address, so you can arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person cannot deliver your order because no one is in, a card will usually be left giving instructions on how to arrange redelivery.

 

Missing Items

 

If you have not received the entire order within 7 working days please contact our Customer Service Team via the Contact Us From  or call  01948 880598  (Mon - Fri 8am - 5pm).   Please remember to quote your order confirmation number.

 

Wrong Items

 

If you have not received the entire order within 7 working days please contact our Customer Service Team via the Contact Us Form  or call  01948 880598  (Mon - Fri 8am - 5pm).   Please remember to quote your order confirmation number.

 

Damaged Items

 

We take a great deal of care when packing orders to make sure that the items you've ordered arrive undamaged, however, occasionally goods do get damaged in transit . If your order arrived damaged please contact our Customer Service Team via the Contact Us Form or call  01948 880598  (Mon - Fri 8am - 5pm) and we will arrange for replacements. Please contact us before you return the damaged items and quote your order confirmation number  

 

Returns and Refunds

 

Returns process

 

If you decide within 7 days that you do not want your purchase, send it back to us in mint condition and we can refund you the cost of the items or exchange the item.

We can only refund you the cost of your item(s), we cannot refund any delivery charges.  If the item is damaged or faulty we reserve the right to refuse a refund on items that have clearly been worn, laundered or used. This does not affect your statutory rights.

Please re-package the unwanted items in the original packaging and send them to the following address:

 

Target Feeds Ltd – Returns

Wood Farm,

Coppice Lane, Coton,

Nr. Whitchurch,

Shropshire

SY13 3LT


You may want to send it via Registered Delivery as we will be unable to process your refund or exchange if your items go missing.

 

Once we receive your package we will either send you the alternative item you've requested or refund the item to your credit card. Refunds will take 5 working days to go through from receipt of the goods.

Unreturnable items

 

  • We are unable to give refunds on alternative gift vouchers.
  • Alternative gift vouchers cannot be exchanged for cash.
Contact
  • Brades Road, Prees, Whitchurch
  • Shropshire, SY13 2DX
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  • Company Reg: 09451507
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  • Free delivery for all orders over 250kg *
  • * Mainland England & Wales Only